Privacy Policy
pka75 Online Platform

pka75 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy sets out in clear, accessible terms how we handle your personal information — from the moment you register an account through to your ongoing use of our casino, sports betting, slots, fishing games, and live dealer products.

This Policy applies to:

• All registered players on the pka75 platform;
• Visitors to pka75.com who browse without registering;
• Individuals who contact pka75 customer support whether or not they hold an active account;
• Any person who participates in a pka75 promotion, competition, or bonus offer.

This Policy does not apply to third-party websites, payment services, or apps that may be linked to or from the pka75 platform. Those services operate under their own privacy policies, and pka75 accepts no responsibility for their data practices.

For the purposes of applicable data protection legislation, pka75 is the data controller responsible for the personal data collected and processed through the pka75 platform. As data controller, pka75 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

All data protection queries, subject access requests, and complaints should be directed to the pka75 Data Protection contact via our customer support channels listed in Section 16 of this Policy.

The personal data pka75 collects falls into the following categories:

3.1 Identity & Registration Data

• Full legal name as it appears on your CNIC or passport;
• Date of birth (to verify that you are 21 years of age or older);
• Gender;
• CNIC number, passport number, or other government-issued identifier provided during KYC verification;
• Photograph or scanned copy of identity documents where KYC requires them.

3.2 Contact Data

• Email address (used for account notifications and, where consented, marketing);
• Pakistani mobile phone number (used for SMS verification and account security);
• Residential address (used for KYC address verification).

3.3 Financial Data

• JazzCash or EasyPaisa wallet number associated with deposits and withdrawals;
• Bank account details (HBL, UBL, Meezan Bank, or other) where bank transfer is used;
• Transaction history including deposit amounts, withdrawal requests, and bonus credits in PKR;
• Source of funds documentation where required under AML obligations.

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session timestamps, login history, and logout events;
• Pages visited, games played, betting history, and in-platform behaviour logs;
• Cookies and similar tracking technologies as described in Section 11.

3.5 Communications Data

• Records of live chat conversations with pka75 customer support;
• Email correspondence sent to or received from pka75 support addresses;
• Complaint records and dispute resolution documentation.

pka75 collects your personal data through the following means:

• Direct provision: Data you enter yourself during account registration, KYC verification, deposit and withdrawal requests, support interactions, and when participating in promotions;
• Automated collection: Technical data collected automatically by our platform infrastructure when you access pka75.com, including cookies, server logs, and analytics tools;
• Third-party sources: Identity and fraud screening data obtained from regulated third-party KYC and AML verification providers; payment confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment partners;
• Publicly available sources: Information from publicly accessible databases where we have a legitimate interest or legal obligation to cross-reference data for fraud prevention or regulatory compliance purposes.

pka75 processes your personal data only where a lawful basis for doing so exists. The following table sets out the legal bases we rely on for each category of processing activity:

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

pka75 uses the personal data we collect for the following primary purposes:

• Account creation and operation: To register your account, authenticate your identity at login, maintain your account settings and preferences, and manage your account balance in PKR;
• Age and identity verification: To confirm that you are at least 21 years of age and to verify that the personal details you have provided are accurate, consistent, and free from fraud — a requirement under our international gaming licence;
• Transaction processing: To facilitate deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or bank transfer, and to process withdrawal requests back to your registered payment method;
• Regulatory compliance: To satisfy our obligations under applicable AML, KYC, and responsible gaming regulations, including monitoring transaction patterns for suspicious activity and filing required regulatory reports;
• Customer support: To investigate and resolve your support queries, complaints, and disputes in a timely manner, and to maintain records of those interactions for quality and training purposes;
• Responsible gaming: To monitor your gaming behaviour for signs of problem gambling, to apply deposit limits or cooling-off periods you have requested, and to action self-exclusion requests immediately;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, collusion, bonus abuse, and other prohibited conduct described in our Terms & Conditions;
• Platform improvement: To analyse aggregated and anonymised usage data in order to improve the pka75 platform, fix technical issues, and enhance the player experience;
• Promotional communications: To send you information about pka75 bonuses, promotions, and new product launches — but only where you have explicitly opted in to receive such communications.

pka75 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the following limited circumstances and only to the extent strictly necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment partners receive the financial data necessary to process your PKR transactions. These providers are bound by their own regulatory obligations and contractual data protection commitments to pka75;
• KYC and identity verification providers: Regulated third-party services that cross-reference your identity documents and personal details against global databases to confirm your identity and age as required by our licensing obligations;
• Fraud prevention and AML screening services: Third-party platforms that help pka75 identify suspicious transaction patterns, screen against sanctions lists, and detect fraudulent account behaviour;
• IT infrastructure and hosting providers: Cloud hosting and data storage providers who process personal data on our behalf under strict data processing agreements and who do not have independent access to use your data;
• Regulatory and law enforcement bodies: Where pka75 is legally required to disclose personal data in response to a court order, regulatory investigation, or other valid legal process, we will comply with that obligation. Where permitted, we will notify you of such disclosure;
• Business transfers: In the event that pka75 undergoes a merger, acquisition, or sale of assets, personal data held by pka75 may be transferred to the acquiring entity, subject to the same data protection commitments as described in this Policy.

pka75 operates under an international gaming licence, and as a result some of your personal data may be transferred to, stored in, or processed in jurisdictions outside Pakistan. These transfers may occur when we use cloud infrastructure providers, KYC verification services, or fraud screening platforms whose servers are located in other countries.

Wherever personal data is transferred internationally, pka75 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections afforded under internationally recognised data protection frameworks. These safeguards include:

• Contractual data processing agreements with all third-party processors incorporating standard data protection clauses;
• Transfer only to jurisdictions or providers that maintain adequate data security standards;
• Regular review of third-party data security certifications and compliance posture.

If you have questions about the specific safeguards applied to any particular international data transfer, please contact our support team as described in Section 16.

pka75 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention principles apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements under international gaming regulations;
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission, or longer where required by applicable regulatory guidance;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in PKR denominated records, to satisfy financial reporting and AML audit trail requirements;
• Customer support communications: Retained for three (3) years from the date of the interaction unless the matter relates to an unresolved dispute or regulatory investigation, in which case records are retained until final resolution;
• Marketing consent records: Retained for the duration of your account plus one (1) year following account closure, to evidence consent or its withdrawal;
• Technical and session logs: Retained for up to twelve (12) months for security monitoring and fraud detection purposes, after which they are anonymised or deleted.

When personal data is no longer required, pka75 securely destroys or permanently anonymises it in accordance with our internal data destruction procedures.

pka75 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and the pka75 platform is encrypted using industry-standard TLS 1.2 or higher protocols;
• Encryption at rest: Sensitive personal data stored on pka75 servers — including identity documents, financial records, and KYC materials — is encrypted using AES-256 encryption;
• Access controls: Access to systems holding personal data is restricted to authorised pka75 personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication;
• Security audits: Regular internal and third-party security audits, vulnerability assessments, and penetration tests are conducted to identify and remediate potential weaknesses in the pka75 platform infrastructure;
• Incident response: pka75 maintains a documented data breach response procedure. In the event of a personal data breach that is likely to affect your rights and freedoms, we will notify you and relevant regulatory bodies within the timeframes required by applicable law.

While pka75 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You also have a role to play in keeping your account secure — please use a strong, unique password for your pka75 account and never share your login credentials with anyone.

pka75 uses cookies and similar tracking technologies on the pka75 platform. A cookie is a small text file placed on your device by our web server when you visit pka75.com. Cookies allow the platform to recognise your device across sessions and enable certain essential and optional platform functions.

pka75 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the platform to function and cannot be disabled. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery (CSRF), and cookies that remember your preferred language settings. No consent is required for strictly necessary cookies;
• Analytics cookies: These cookies collect aggregated, anonymised data about how players navigate and use the pka75 platform, enabling us to identify popular features, diagnose technical issues, and improve the overall player experience. Analytics cookies are only placed where you have provided consent;
• Functional cookies: These cookies remember your platform preferences — such as your preferred betting view or game display settings — to provide a more personalised experience. These are optional and require your consent.

You can manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the pka75 platform. You may also delete cookies from your browser at any time; however, deleting strictly necessary cookies may affect your ability to log in and use core platform features.

pka75 does not use third-party advertising or retargeting cookies.

Subject to applicable data protection law and certain conditions, you have the following rights in respect of the personal data pka75 holds about you:

• Right of access: You may request a copy of all personal data pka75 holds about you. We will provide this in a structured, commonly used format within 30 days of receiving a valid request;
• Right to rectification: If any personal data pka75 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections (such as updating your contact details), you may do this directly from within your account settings;
• Right to erasure: In certain circumstances — for example, where the data is no longer needed for the purpose it was collected — you may request that pka75 delete your personal data. This right is subject to overriding legal and regulatory obligations, particularly our AML record-keeping requirements, which may require us to retain certain data even after account closure;
• Right to restrict processing: You may request that pka75 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to our legitimate interest processing and that objection is pending review;
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a machine-readable format so that it can be transferred to another service provider;
• Right to object: You have the right to object to processing based on legitimate interest at any time. pka75 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms;
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without penalty and without affecting prior processing.

To exercise any of these rights, please contact pka75 customer support using the channels described in Section 16. We will respond within 30 calendar days. We may need to verify your identity before processing any data rights request to protect against fraudulent requests.

pka75 may, from time to time, send you information about platform promotions, new game launches, bonus offers, PSL betting specials, and other relevant offers by email or SMS — but only where you have explicitly opted in to receive such communications during registration or through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any pka75 marketing email;
• Updating your communication preferences within your pka75 account dashboard;
• Contacting pka75 customer support and requesting removal from our marketing list.

Opting out of marketing communications does not affect your ability to receive transactional messages that are necessary for the operation of your account — such as deposit confirmation notifications, withdrawal status updates, security alerts, and account verification messages. These service messages cannot be disabled as they form part of the pka75 platform's core account management function.

pka75 does not share your contact details with any third party for the purpose of sending you their marketing communications.

If pka75 becomes aware that personal data has been collected from a person under the age of 21, we will immediately:

• Suspend the relevant account pending investigation;
• Permanently close the account if the age breach is confirmed;
• Delete all personal data associated with the underage account as soon as legally practicable, subject to any mandatory regulatory retention obligations;
• Void any bets, bonuses, or winnings associated with the account.

Parents and guardians who believe that a minor may have registered on pka75 are urged to contact our customer support team immediately so that the account can be investigated and closed without delay. pka75 cooperates fully with any regulatory or law enforcement investigation in connection with underage access to gambling services.

pka75 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our platform's functionality. When we make a material change to this Policy, we will notify you by:

• Displaying a prominent notice on the pka75 platform for a minimum of seven (7) days before the change takes effect;
• Sending a notification to the email address registered to your account where the change materially affects how we process your personal data.

Minor changes — such as clarifications, typographical corrections, or updates to contact details — may be made without prior notice. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the pka75 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the platform and close your account.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data protection concern, please contact the pka75 team through any of the following channels:

• Live Chat: Available 24/7 inside your pka75 account dashboard — this is the fastest way to reach us;
• Email: [email protected] — we aim to acknowledge all written privacy queries within 24 hours and to provide a substantive response within 30 calendar days;
• Languages: Privacy enquiries can be submitted in English or Urdu — our support team is fully bilingual.